The Citizens Advice Digital Blog
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New year, new navigation
Casebook is coming and the functionality is getting fat….
Solving problems with good content design
We’re building the Citizens Advice digital service. Come and join us.
Designing content that puts users first
How to help people claim a benefit they’ve never heard of
Focusing on facts: designing advice content for Brexit
What we’ve learnt about Casebook so far – and next steps
When the evidence is against you
How to run a spike