User testing and development is at the centre of everything that the Citizens Advice digital team does. At Future Forums I shared with you our progress and recent thinking on online advice content and Casebook, the new case management system replacing Petra. We also talked through how we do user testing with clients and advisers to ensure what we create meets user needs. If you missed any of this, you can see the presentation here. We’re making a few edits to the film on user testing and we’ll put it on the blog as soon as that’s done.
The forums were a chance for us to encourage as many of you as possible to get involved in the project and the work of the team.
We aim to have one person from every local Citizens Advice signed up.
We also aim to have 1,000 people involved in the advice content and 500 involved in Casebook testing.
The Citizens Advice network is diverse and we’re managing testers to make sure that we get the fullest range of views possible. Our tester list will be public to give you the confidence that we’re talking to a fair sample and we’ll work hard to fill in any gaps.
We’re asking you to specify whether you’re more interested in being involved in developing and testing advice content for advisers and clients or the Casebook software that will replace Petra. If you like, you can do both!
There are 3 options for local Citizens Advice to be involved, each with varying time commitments and expectations.
|Option 1: Super tester
(20 – 30 spaces available)
As a super tester, we will:
To be a super tester you will need to:
|Option 2: Light touch research and testing
Anyone can get involved here – you do not need Chief Officer permission (with the exception of absence for workshops). We will contact you with opportunities to take part in the following activities:
|Option 3: Join the email distribution list
We will provide you with regular updates on the project, via email alerts for you to cascade to your Local Citizens Advice.
We will give you the heads up when new content is due to go live. You can contact us if you would like to preview this.
If you would like to be involved, we want to know. Please complete this short survey by 18th December 2015. We’ll get in contact in the new year.
We need to get a wide variety of local Citizens Advice involved, so the survey asks a few questions about your local Citizens Advice, the types of appointments you have and the digital skills of your staff.
I look forward to working with you on this exciting project.