We’re growing our digital team at Citizens Advice. We’re looking for content designers, user researchers and digital service designers to take what we’ve learnt so far into its next stage. If you think we could be looking for you, we’d love to talk.
Citizens Advice wants to make it easier for everyone to get and give great advice. We want to provide as much advice as we can, and train as many volunteers as we can. We use what we learn to fix the underlying causes of problems – such as making sure everyone pays a fair price for their energy bill, or can feel more secure in work.
About 36 million people come to us for help online every year. And our 22,000 advisers across England and Wales use our digital services to give great advice.
Though there’s so much information out there, sometimes it’s hard to know what to do. We provide practical, tactical advice on issues we know people need help with – such as help filling in your benefit claim form, or how to get sick pay – and we help people give advice more quickly and effectively with useful content and tools.
We want people to be able to get in touch with us however they want to – online, on the phone, or face to face at their nearest Citizens Advice service. Sometimes we help people to use online services if they lack the access or confidence to do so on their own. However you contact us, our advice is accessible, impartial and free.
The Citizens Advice digital team is building the digital advice service.
Our content designers work with subject experts to provide accessible, practical and tactical online advice on a huge range of subjects – from housing and money to family and relationship issues. We identify user needs through research and engagement, and design and test new products and services with users to ensure we meet them – like benefit calculators and budgeting tools, or our new case management system called Casebook.
We work collaboratively, learn from each other, and from the people who use our services. Read Vanessa’s perspective on what it’s like to work here.
We’ve got a lot of work to do, and there’s a lot we need to change. Sometimes it feels like really hard work. And then we remember the people we help every single day and why the work matters.
If that feels like an important challenge to you, come and join us.