Laura is Chief Digital Officer at Citizens Advice. She leads Citizens Advice's digital strategy - transforming our digital advice content and redesigning our services to make it easier for everyone to get and give great advice. Laura also runs communications, helping Citizens Advice to use digital, design, events and the media to influence and engage people in change.
Laura joined Citizens Advice as Head of Policy Research, drawing on real-time data from the service to identify problems and find solutions to today's challenges. Before that she was at Nesta, working with research and programme teams to support innovation in public services and civil society, and worked in public policy at the RSA and Demos.