By Simon Kaplan

Simon is the content lead for the digital team. He's responsible for Citizens Advice’s digital content strategy, maintaining content quality, and ensuring user needs are met.

Simon has worked on producing digital content for the UK’s population for the last 8 years. He worked in Directgov and then the Government Digital Service where he was a content lead for the transition of 24 government departments onto GOV.UK. For the last 2 years Simon was the lead for the GOV.UK team responsible for supporting the wider government content design community, including reviewing quality of content produced by government departments and agencies.

Simon loves helping to build self-organising teams that are dedicated to creating content in innovative ways for those who most need advice.