Starting with real user needs and understanding the tasks that people actually need to complete is key to our approach and there are lots of ways you can help.
If you volunteer or work in a local Citizens Advice
We always need local staff and volunteers to test out our other ideas and prototypes and give us feedback, particularly those from local Citizens Advice we’ve not already worked with.
You can sign up here to join to our mailing list for research and testing.
Hundreds of staff and volunteers are already helping us with our research and testing. This map shows all the locations we’ve been working with and where we have gaps:
If you get advice online, or might in future
It’s really important that people who get advice from us online are also involved in developing and testing the changes we’re making to our online advice.
If you’re not from the Citizens Advice service you can use the form below to sign up to help with future research and testing. We’ll regularly send out short tasks to complete online. All activities are completely optional and you can unsubscribe completely at any time using the link at the bottom of our emails.
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